Troubleshooting
Permission issues
Diagnose blocked retrieval and policy conflicts.
5 min read · Updated Jul 2026
Diagnose blocked retrieval, conflicting allow and deny rules, and unexpected policy decisions.
What you will learn
- Reading policy decision in Playground
- Finding conflicting scopes
- Template overrides
- Simulator versus production
Steps
- 1
Note decision badge
Blocked or Denied in Playground run details.
- 2
Open Access Matrix
Filter by application and collection.
- 3
Remove duplicate scopes
Delete conflicting allow and deny on same collection.
- 4
Check verification scope
Document must meet verification rule.
- 5
Activate policy
Draft policies do not apply; set Active.
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