Acceptable Use Policy

Overview

This Acceptable Use Policy (“AUP”) sets forth the rules governing use of the services provided by Wiki, a company organized under the laws of the State of Montana(“Wiki,” “we,” “us,” or “our”). This AUP supplements and is incorporated into our Terms of Service. Capitalized terms not defined herein have the meanings set forth in the Terms.

Violation of this AUP may result in immediate suspension or termination of access, removal of content, and referral to law enforcement, without refund or liability to Wiki.

Prohibited Uses

You may not use Wiki, directly or indirectly, to:

• Violate any applicable law, regulation, court order, or contractual obligation.
• Infringe, misappropriate, or violate any intellectual property, privacy, publicity, or other proprietary rights of any third party.
• Upload, transmit, or distribute malware, viruses, ransomware, phishing content, credential harvesting tools, or any code designed to disrupt, damage, or gain unauthorized access to systems.
• Engage in fraud, identity theft, harassment, stalking, exploitation, unlawful surveillance, or discrimination prohibited by law.
• Attempt to bypass, disable, or circumvent access controls, authentication mechanisms, rate limits, plan restrictions, or security measures.
• Conduct security testing, vulnerability scanning, or penetration testing against Wiki systems without prior written authorization from security@wiki.co.
• Process, store, or transmit special categories of personal data, protected health information subject to HIPAA, payment card data subject to PCI DSS, or other regulated data types without appropriate authorization, contractual agreements, safeguards, and legal basis. Wiki is not a HIPAA-compliant or PCI-certified platform unless expressly agreed in a separate written agreement.
• Use AI outputs as the sole basis for high-risk decisions in regulated industries without independent verification and appropriate human oversight.
• Publish deceptive, fraudulent, or intentionally misleading public documentation or AI-generated answers.
• Impersonate any person or entity or misrepresent your affiliation with Wiki.
• Send unsolicited bulk communications, spam, or conduct denial-of-service attacks.
• Scrape, crawl, or access the Service through automated means that impose unreasonable load on infrastructure or circumvent technical access controls.
• Reverse engineer, decompile, or disassemble the Service except to the extent expressly permitted by applicable law.
• Interfere with or disrupt the Service or other customers’ use of the Service.
• Resell, sublicense, or provide unauthorized access to the Service.
• Use Docs Assistant, answer generation, or related features to facilitate any prohibited activity.
• Use the Service in any manner that creates legal, security, or reputational risk to Wiki or other customers.

Customer Responsibility

You are solely responsible for Customer Content, permission configurations, publishing decisions, and all use of Wiki by your authorized users and AI applications. You must:

• Configure appropriate permissions, AI policies, and audience controls.
• Review AI outputs before customer-facing or high-stakes use.
• Ensure compliance with applicable industry regulations and contractual obligations.
• Promptly investigate and remediate suspected misuse within your organization.

Monitoring and Enforcement

Wiki reserves the right, but assumes no obligation, to monitor use of the Service for compliance with this AUP. We may use automated and manual means to detect abuse, security threats, and policy violations. Wiki does not pre-screen Customer Content and is not responsible for content uploaded or published by customers.

Enforcement Actions

Upon determining, in Wiki’s sole discretion, that a violation has occurred or is reasonably suspected, Wiki may take one or more of the following actions without prior notice and without liability:

• Issue a warning or request remediation within a specified timeframe.
• Restrict access to specific features or workspaces.
• Suspend account access temporarily or permanently.
• Terminate the account and delete associated content.
• Remove or disable content that creates risk.
• Report activity to law enforcement or regulatory authorities.
• Pursue any other remedy available at law or in equity.

Wiki evaluates context and severity in good faith. Innocent mistakes may receive an opportunity to remediate before stronger action, but Wiki is under no obligation to provide such opportunity.

Reporting Violations

Report suspected violations to hello@wiki.co. For security vulnerabilities, use our Responsible Disclosure process at security@wiki.co.

Changes to This AUP

Wiki may update this AUP from time to time. The effective date at the top of this page reflects the current version. Continued use of the Service after changes take effect constitutes acceptance of the revised AUP.