Before your AI starts freelancing
AI Knowledge Control Checklist
25 checks for the sources, permissions, claims, citations, and change controls behind customer-facing AI.
Source ownership and freshness
- ✓Every source has a named owner
- ✓Review dates are assigned and tracked
- ✓Stale sources are flagged before AI uses them
- ✓Source changes trigger review workflows
Verification and governance
- ✓Documents are verified before AI citation
- ✓Draft content is excluded from AI access
- ✓Review workflows exist for sensitive knowledge
- ✓Published docs match approved versions
Permissions and scope
- ✓Public AI cannot access internal knowledge
- ✓Each AI application has scoped access
- ✓Policy gates block out-of-scope answers
- ✓Sales, support, and internal AI are separated
Claims, citations, and testing
- ✓Important claims have verified sources
- ✓Answers include citations where required
- ✓Prohibited claims are documented
- ✓Answer tests run before customer-facing launch
Change control and releases
- ✓Source changes affect AI on purpose
- ✓Knowledge Releases gate updates to AI
- ✓Contracts enforce claim behavior
- ✓Rollback paths exist for bad releases
Monitoring and gaps
- ✓Source monitors watch high-demand sources
- ✓Knowledge gaps are tracked and assigned
- ✓Repeated no-source questions are reviewed
- ✓Integration health is monitored
Before your AI starts freelancing
Get the AI Knowledge Control Checklist.
25 checks for the sources, permissions, claims, citations, and change controls behind customer-facing AI.