AI Applications
Internal knowledge
Scope copilots to employee-only collections.
5 min read · Updated Jul 2026
Internal knowledge collections power employee copilots with runbooks, enablement notes, and policies not meant for customers.
What you will learn
- Building internal collections
- Scoping Nintendo Internal Copilot
- Deny rules on public apps
- Citation expectations for internal answers
Steps
- 1
Create internal collection
Nintendo Internal Ops with employee-only description.
- 2
Add runbooks
Import onboarding and escalation runbooks as verified documents.
- 3
Configure Internal Copilot
Allow internal collections; deny public-only marketing drafts if irrelevant.
- 4
Keep Support Assistant separate
Confirm Support Assistant denies internal collection.
- 5
Test internally
Answer Playground with Nintendo Internal Copilot on staging.
- 6
Review citations
Internal answers should cite internal docs, not customer help articles alone.
Related glossary terms
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