AI Applications
Knowledge access
Choose which collections an application may retrieve.
5 min read · Updated Jul 2026
Knowledge access chooses which collections an application may retrieve during Answer Playground and production traffic.
What you will learn
- Knowledge access tab on application
- Allow versus deny collection rules
- Interaction with verification scopes
- How baseline settings affect retrieval
Steps
- 1
Open application
Nintendo Support Assistant detail page.
- 2
Open Knowledge access
View allowed collections list.
- 3
Add collection
Allow Nintendo Help Center and Nintendo Refund Policy.
- 4
Remove internal access
Deny Nintendo Internal Ops collection explicitly.
- 5
Set baseline
Choose Selected collections baseline rather than all AI-ready.
- 6
Save and test
Run Access simulator to confirm allowed docs retrieve.
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