Answers
Source-backed answers
How Wiki grounds answers in retrieved documents.
5 min read · Updated Jul 2026
Wiki grounds answers in retrieved document passages. Answers without sources should trigger refusal or escalation per policy.
What you will learn
- Retrieval pipeline at a high level
- When answers must include citations
- No-source behavior
- Relationship to verification status
Steps
- 1
Ask factual question
Playground: What is Nintendo refund window?
- 2
Confirm retrieval
Response lists citations from Nintendo Refund Policy.
- 3
Ask out-of-scope question
Ask about unreleased product; expect unavailable or refusal per policy.
- 4
Compare verified versus draft
Temporarily test draft doc; policy should block retrieval.
- 5
Fix knowledge
If retrieval missing, verify document and check Permissions scopes.
Common issues
- Answer sounds correct but no citations.
- Treat as failure; tighten policy to require sources for topic.
- Retrieval from wrong collection.
- Adjust allow and deny scopes on application.
Related glossary terms
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