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Getting started

Overview
Create a workspace
Invite your team
Your first source
Your first AI Application
Your first policy
Your first answer test

Knowledge

Collections
Documents
Document editor
Document lifecycle
Version history
Verification
Knowledge Health
Search knowledge
Importing content
Attachments
Archive and restore

Sources

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Adding sources
Source types
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Source change detection
Troubleshooting sources

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Create an AI Application
Audiences
Knowledge access
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Access simulator

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Refusals and escalations
Answer gaps

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Create a Docs Site
Publishing documents
Public visibility
Docs search
Docs Assistant
Reader feedback
Custom domains

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Members and invitations
Roles and permissions
Workspace settings
Billing
Usage and limits
Data export

Security

Security overview
Workspace isolation
Access controls

Troubleshooting

Common questions
Document issues
Permission issues
Answer issues

Reference

Lifecycle statuses
Verification statuses
Source check statuses
Policy behaviors
Usage limits

Changelog

Changelog

Troubleshooting

Answer issues

Fix missing citations, refusals, and wrong answers.

5 min read · Updated Jul 2026

Fix missing citations, wrong answers, unexpected refusals, and evaluation failures.

What you will learn

Tracing run details
Comparing test expectation to actual
Knowledge versus policy root causes
Opening Knowledge Gaps from failures

Prerequisites

Answer Playground
Source-backed answers

Steps

1
Open failed run
Answers, Runs, select failure.
2
Inspect retrieval list
See which documents were candidates.
3
Fix knowledge if missing
Add or verify document; publish to site if needed.
4
Fix policy if wrong scope
Adjust Permissions allow rules.
5
Re-run test case
Confirm pass before production promotion.

Expected result

Nintendo answer failures resolved with targeted knowledge or policy updates.

Ready to try it in Wiki?

Start with a Wiki account and set up your Nintendo workspace today.

Create your Wiki See demo

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Wiki Management for AI Applications. Manage the verified knowledge, permissions, and proof behind every AI answer.

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Every AI deserves a source of truth. Know who knows.

WIKI.CO

Every AI deserves a source of truth

Answers with receipts

wiki

Control what your AI knows

WIKI

+

The source of truth for AI applications

Verified knowledge for AI

Source-backed answers

Permission-aware AI

WIKI.CO

Keep every AI on the same page

Manage the knowledge behind the answer

WIKI.CO

Every AI deserves a source of truth

Answers with receipts

wiki

Control what your AI knows

WIKI

+

The source of truth for AI applications

Verified knowledge for AI

Source-backed answers

Permission-aware AI

WIKI.CO

Keep every AI on the same page

Manage the knowledge behind the answer

KNOWLEDGE LAYER

+

Canonical source

WIKI

Proof on file

+

Version-controlled truth

SYNCED CONTEXT

Access rules enforced

wiki

+

WIKI.CO

Trust the layer beneath the answer

One wiki. Every agent.

KNOWLEDGE LAYER

+

Canonical source

WIKI

Proof on file

+

Version-controlled truth

SYNCED CONTEXT

Access rules enforced

wiki

+

WIKI.CO

Trust the layer beneath the answer

One wiki. Every agent.

WIKI.CO

Every AI deserves a source of truth

Answers with receipts

wiki

Control what your AI knows

WIKI

+

The source of truth for AI applications

Verified knowledge for AI

Source-backed answers

Permission-aware AI

WIKI.CO

Keep every AI on the same page

Manage the knowledge behind the answer

KNOWLEDGE LAYER

+

Canonical source

WIKI

Proof on file

+

Version-controlled truth

SYNCED CONTEXT

Access rules enforced

wiki

+

WIKI.CO

Trust the layer beneath the answer

One wiki. Every agent.

Wiki · The source-of-truth layer for AI

Wiki. Wiki Management for AI Applications. Every AI deserves a source of truth. Answers with receipts. Control what your AI knows. The source of truth for AI applications. Verified knowledge for AI. Source-backed answers. Permission-aware AI. Keep every AI on the same page. Manage the knowledge behind the answer.