Answers
Answer testing
Create test cases for high-risk questions.
5 min read · Updated Jul 2026
Answer testing turns important questions into saved test cases with expected citations, policy decisions, or refusal behavior.
What you will learn
- Creating test cases from Playground
- Assertions you can configure
- Running single tests from Test Cases page
- Connecting failures to corrections
Steps
- 1
Open Test Cases
Answers, Test Cases.
- 2
Create case
Add case Annual refund window with input question text.
- 3
Set expectations
Require citation from Nintendo Refund Policy and Allowed decision.
- 4
Run test
Execute on Staging Support Assistant.
- 5
Review failure details
Runs shows diff when citations missing or wrong doc used.
- 6
Iterate knowledge
Fix policy document, re-run until pass.
Related glossary terms
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