Reference
Policy behaviors
Allowed, denied, needs review, blocked, unavailable.
5 min read · Updated Jul 2026
Policy behaviors are decisions when an application retrieves knowledge: allowed, denied, needs review, blocked, unavailable.
What you will learn
- Each decision meaning
- Where decisions appear in UI
- Typical causes
- Escalation mapping
Steps
- 1
Allowed
Retrieval permitted; answer may proceed with citations.
- 2
Denied
Scope rule blocked matching documents.
- 3
Needs review
Borderline match requires human review before answering.
- 4
Blocked
Hard block such as archived or blocked verification status.
- 5
Unavailable
No eligible knowledge; assistant should refuse or escalate per rules.
- 6
Test in Playground
Run queries to see decision badge on each run.
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