AI Applications
Public-safe knowledge
Scope customer-facing apps to approved public collections.
5 min read · Updated Jul 2026
Public-safe knowledge is verified content approved for customer-facing applications such as support assistants and Docs assistants.
What you will learn
- What makes a collection public-safe
- Verification and lifecycle requirements
- Separating public from internal collections
- Testing for leakage in Playground
Steps
- 1
Audit collections
Open Collections and label Nintendo Help Center as public-safe in description.
- 2
Verify documents
Ensure customer articles are Verified and Published.
- 3
Scope Support Assistant
Allow only public-safe collections on Nintendo Support Assistant.
- 4
Deny internal
Add deny rules for Nintendo Internal Ops on same application.
- 5
Run Playground tests
Ask for internal discount codes; expect refusal or no internal citations.
- 6
Monitor Health
Resolve any blocked or stale public documents promptly.
Common issues
- Internal snippet in public answer.
- Tighten deny rules and archive draft internal docs.
- Public article still blocked.
- Complete verification and set Published lifecycle.
Related glossary terms
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