Troubleshooting
Common questions
Quick answers to frequent setup and workflow questions.
5 min read · Updated Jul 2026
Quick answers to frequent setup questions about workspaces, roles, first documents, and testing answers.
What you will learn
- Where to start after signup
- Why AI cannot see my document
- Difference between lifecycle and verification
- How to get help from Wiki support
Steps
- 1
New workspace empty
Create collection, import URL, verify document per Getting started guides.
- 2
AI no citations
Check Verified status, Published lifecycle, Permissions allow scope.
- 3
Invite not received
Resend from Members; check spam folder.
- 4
Playground limit
See Usage and limits; upgrade or wait for reset.
- 5
Still stuck
Use Help in sidebar or contact Wiki support with workspace slug and screenshot.
Common issues
- Document verified but not retrieved.
- Also requires Published lifecycle and active policy allow rule.
- Cannot create AI Application.
- Check plan AI Application limit on Usage page.
Ready to try it in Wiki?
Start with a Wiki account and set up your Nintendo workspace today.
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