Answers
Citations
How citations appear and what they prove.
5 min read · Updated Jul 2026
Citations show which document passages supported an answer so reviewers and customers can verify claims.
What you will learn
- Citation card fields: document, section, snippet
- Required versus optional citations by policy
- Click-through to source document
- Citation quality and heading structure
Steps
- 1
Run cited answer
Playground refund question on Support Assistant.
- 2
Open citation
Click citation chip to view passage highlight.
- 3
Validate accuracy
Compare snippet to current Verified document text.
- 4
Test multi-citation answers
Ask process question needing Help Center plus Policy citations.
- 5
Fail test without citations
Save test case requiring minimum one citation.
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