Terms starting with A
AI Access Control
Rules that determine which knowledge collections and documents each AI application may read.
AI Access Policy
The specific policy rules that define knowledge access for one AI application or audience.
AI Agent Context
The information assembled for an agent per turn, including retrieved knowledge and session state.
AI Agent Governance
Policies and controls for what agents may access, remember, and act on.
AI Agent Knowledge Base
Governed knowledge scoped for an AI agent's tasks, tools, and permitted actions.
AI Agent Memory
What an agent retains across sessions, and how that memory is scoped and governed.
AI Agent Permissions
Access rules defining which knowledge and actions an agent may use.
AI Answer Consistency
Whether AI gives the same correct answer to the same question across sessions and surfaces.
AI Answer Evaluation
Systematically scoring AI answers against expected responses, sources, and quality criteria.
AI Answer Quality
How accurate, complete, appropriately scoped, and well-cited an AI response is.
AI Answer Testing
Running predefined questions against AI to verify answers before customers or employees see them.
AI Answer Traceability
The ability to trace an AI answer back through retrieval, policy, and source documents.
AI Assistant Knowledge Base
Knowledge collections designated for assistant and copilot applications.
AI Change Management
Processes for reviewing, approving, and communicating knowledge changes that affect AI answers.
AI Chatbot Knowledge Base
Knowledge scoped and verified specifically for customer-facing chatbot applications.
AI Citations
References to specific source documents shown alongside AI answers to prove where information came from.
AI Claim Governance
Managing which statements AI is allowed to make, must qualify, or must never state.
AI Content Governance
Rules and workflows for creating, reviewing, approving, and retiring content that AI applications may use.
AI Copilot
An AI assistant embedded in a workflow that retrieves governed knowledge to help users complete tasks.
AI Coverage Gap
Missing knowledge or tests for topics your AI is expected to handle.
AI Documentation
Product and help documentation structured to power both human readers and AI retrieval.
AI Documentation Assistant
An AI interface that answers questions using governed documentation with citations.
AI Evaluation
Structured assessment of AI system behavior against defined quality and policy criteria.
AI Explainability
Making AI reasoning and sources understandable to users and reviewers.
AI Feedback Loop
Capturing user and reviewer feedback on AI answers to improve knowledge and tests.
AI Grounding
Connecting model outputs to specific source documents or facts that support each claim.
AI Guardrails
Boundaries that prevent AI from answering outside policy, citing wrong sources, or making prohibited claims.
AI Hallucination
When AI generates plausible but unsupported or incorrect information not backed by approved sources.
AI Hallucination Prevention
Practices and controls that constrain AI to approved sources, citations, and tested answer patterns.
AI Help Center
A customer support hub combining searchable docs and AI assistance on public-safe knowledge.
AI Knowledge Architecture
How knowledge collections, sources, policies, and AI applications connect in a system designed for governed retrieval and answers.
AI Knowledge Base
A structured collection of verified documents and sources that AI applications are allowed to retrieve, cite, and answer from.
AI Knowledge Consistency
Keeping answers and facts aligned across AI applications as knowledge changes.
AI Knowledge Contract
A ruleset defining approved claims, prohibited claims, citation requirements, and assertion tests for an answer domain.
AI Knowledge Gap
A topic users ask about that lacks adequate governed knowledge for a correct AI answer.
AI Knowledge Governance
The policies, ownership, and review systems that control what knowledge AI may use and how it stays trustworthy over time.
AI Knowledge Layer
The managed layer between raw documents and AI applications that handles verification, permissions, citations, and freshness.
AI Knowledge Management
The work of deciding what your AI can rely on, who owns it, when it needs review, and what happens when it changes.
AI Knowledge Operations
The ongoing operational work of maintaining, reviewing, publishing, and monitoring knowledge that powers AI applications.
AI Observability
Visibility into retrieval, policy decisions, citations, and answer outcomes in production AI.
AI Operations
Running AI knowledge systems as ongoing operational work: monitoring, testing, releases, and health.
AI Permissions
The granted rights for an AI application to access, cite, and answer from specific knowledge.
AI Policy
A documented set of rules governing what knowledge an AI application may access and how it must respond.
AI Policy Enforcement
Applying access and response policies at retrieval and answer time, not just in documentation.
AI Regression Testing
Re-running answer tests after knowledge or policy changes to catch new failures.
AI Release Management
Controlled publishing of knowledge changes with impact review, gates, and approval before AI behavior updates.
AI Source Management
Organizing, owning, and maintaining the upstream sources that feed AI knowledge.
AI Source Monitoring
Tracking upstream sources for changes that could affect AI answers.
AI Source of Truth
The approved, current set of documents and claims that an AI application is authorized to treat as authoritative.
AI Support Knowledge Base
The governed collection of help articles, policies, and FAQs powering support AI.
AI Tenant Isolation
Hard boundaries ensuring one workspace's knowledge and policies cannot leak into another.
AI Workspace
An isolated environment where knowledge, policies, and AI applications are managed together.
AI-Ready Knowledge Base
Knowledge structured, verified, and permissioned so AI can retrieve it without surfacing drafts, conflicts, or stale content.
Approved AI Claim
A statement AI is explicitly authorized to make when supported by defined evidence.