Why it matters
Coverage gaps are missing knowledge or tests for expected topics. AI should handle refunds but lacks tests and docs for edge cases like partial credits.
How it works
Map expected intents to doc presence and test presence. Highlight intents with docs but no tests or tests with no owners.
Example
Nintendo coverage analysis found data export timeline questions lacked both Help Center articles and tests, blocking confident AI answers until filled.
Common mistakes
- 1Coverage defined by marketing wish lists not support data
- 2Tests exist but docs missing, creating false confidence
- 3Ignoring low-volume high-risk intents
Test the answer before your customer does.
Run answer tests and evaluations against your governed knowledge before you ship.
See answer evaluations