Why it matters
Verified knowledge passed human review for accuracy, audience, and AI use. Unverified content may be directionally right and still unsafe for customer automation.
How it works
Verification workflows assign reviewers, record sign-off, stamp metadata, and gate retrieval eligibility. Re-verification triggers on material source changes.
Example
Nintendo chatbot retrieves only verified Help Center articles. A new troubleshooting draft visible on staging never enters verification queue until support lead approves.
Common mistakes
- 1Self-serve author publish straight to AI collections
- 2Verification without domain expert involvement on regulated topics
- 3Verified status never expires
Your source changed. Your AI should know.
Track source freshness, detect changes, and review impact before answers drift.
Explore Source Maintenance