Why it matters
Consistency means the same correct answer across sessions, channels, and apps. Inconsistency signals conflicting knowledge or uneven releases.
How it works
Shared collections, coordinated releases, cross-app test suites, and periodic parity audits comparing answers for canonical questions.
Example
Nintendo tests web chat and in-app help with identical refund prompts weekly. Mismatch triggers release investigation before customers compare channels.
Common mistakes
- 1Different indexes per channel without sync
- 2Paraphrase allowed on numeric policy facts
- 3Consistency ignored for internal apps
Test the answer before your customer does.
Run answer tests and evaluations against your governed knowledge before you ship.
See answer evaluations