Why it matters
Source drift is when documents slowly diverge from what teams actually do or say. Macros, slide decks, and partner PDFs drift faster than policy pages. AI amplifies drift to every conversation.
How it works
Schedule reconciliations between policy sources and derivative content. Flag semantic similarity with conflicting numbers or dates.
Example
Nintendo detects support macros promising refunds beyond Refund Policy limits. Drift tickets assign owners to align macros before macros sync into AI training collections.
Common mistakes
- 1Indexing macros without periodic policy cross-check
- 2Ignoring partner-facing PDFs as sources
- 3Drift reviews only after incidents
Your source changed. Your AI should know.
Track source freshness, detect changes, and review impact before answers drift.
Explore Source Maintenance