Why it matters
Citation-backed AI exposes sources alongside answers so users verify claims. Transparency beats black-box confidence for docs, policy, and support use cases.
How it works
Require retrieval, generate with citation markers, render links in UI, validate marker to chunk mapping, track user verification behavior.
Example
Nintendo API docs assistant cites exact authentication sections when explaining key rotation, letting developers jump to authoritative steps.
Common mistakes
- 1Citations hidden behind expand widgets users never open
- 2Backing passages that do not contain the claim
- 3Citation UI missing on mobile surfaces
Test the answer before your customer does.
Run answer tests and evaluations against your governed knowledge before you ship.
See answer evaluations