Compare
Wiki vs. Document360
Documentation publishing and AI governance overlap, but differ.
Document360 focuses on customer documentation. Wiki publishes docs too, but from the same governed source that powers AI permissions, verification, and answer testing.
| Aspect | Document360 | Wiki |
|---|---|---|
| Center of gravity | Help center publishing | AI knowledge governance |
| Verification | Editorial workflow | AI-ready verification states |
| AI permissions | Not primary | Per-application policies |
| Answer testing | Not included | Built-in playground and evals |
| Docs assistant | Product-dependent | Answers from governed sources |
When the alternative may fit
Document360 fits when you need a standalone help center without AI permission management or answer readiness workflows.
When Wiki fits
Wiki fits when docs, chatbots, and internal AI must share one verified source with different boundaries.
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